Source: http://www.hotelsmag.com/blog/370000637/post/550050655.html
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Practice Makes Perfect In Sales
November 17, 2009
How often are your sales people able to “practice” their selling skills? My son started playing volleyball and each week they work on new skills like passing, setting and spiking. Each weekend, his team has a league match for an hour. During this time, the parent coaches furiously take notes on what is good and what needs to be improved upon. From last weekend, the coaches noticed that the team wasn’t “calling” the ball (or indicating that they would handle the pass) when the other team was serving. At practice the following week, they worked on “calling” each ball to ensure proper communication among the team members. We are now looking forward to their next match when all the parents can see if they’ve improved on this specific task.
As sales managers, we are essentially on the court everyday. After a brief training program, we are placed into a competitive mode and asked to score points. How often do we refine our skills and encouraged to practice?
There are many “mystery shopper” services that hotels can utilize to evaluate their team’s selling abilities. Can you set up time with your less-experienced sales managers to role play and practice the art of selling? Provide immediate feedback just like a coach would do so their performance improves the next time they step onto the court.
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Published by Dara HUOT
Darism mentors & speaks about personal development and (social) entrepreneurship. Culture-builder, consultant/experienced user of CRM/ERP and other business solutions. BuyMeACoffee (https://www.buymeacoffee.com/DaraHUOT) or I’ll buy you one and let’s talk!
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I am the sum of my experiences.
I am passionate about life with dignity.
My thinking and feelings are expressed in my own personal space at https://darahuot.com/
Currently I work, play and dream big together with 47 artists and 70 team members in Phare Performing Social Enterprise (PPSE) http://www.pharecircus.org in her
mission of supporting Phare Ponleu Selpak school, providing professional
opportunities for Cambodian youth and revitalizing arts in Cambodia.
I was a student at Phare Ponleu Selpak Association in 2001 in my High School Year in Battambang.
I was later an interpreter at Phare and joined the first group of performing artists on
awareness theater/circus performance tours to educate rural Cambodian
populations on landmines, malaria, dengue fever and other public health and
safety issues.
I spent 20 years of my professional careers in travel, tourism, hospitality and events management in Cambodia. From 2013 I embarked on the journey on artists career and social programs sustainability. I have a keen interest in business and personal development and entrepreneurship. My dream is to develop and enhance a strongly reputable and internationally recognized Cambodian brand with Phare.
Chief Executive, Phare Performing Social Enterprises, Phare Circus, Phare Creative Studio
Board Member, Phare Ponleu Selpak
Salzburg Global Seminar Young Cultural Innovator Fellow 2015
Cambodian Living Arts Fellow 2016
Mekong Cultural Hub Regional Representative 2019-2020
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